Skip to content Back to Work
May 2012 – Nov 2018
Apple
Roles
Dec 2015 – Nov 2018
Creative (Product Trainer)
- Full-time training for customers, children, teachers, and staff in Amsterdam/Haarlem.
- Apple software from basics through film, photo, drawing, programming.
- iPads in class.
- Educational outings and summer activities (music, iMovie stories, robots).
Jan 2014 – Dec 2015
Family Room Mentor (Coach)
- Trained new service staff.
- Worked with management on goals (service, productivity, fewer errors).
- Ongoing coaching and feedback.
Nov 2013 – Jan 2015
Family Room Specialist
- Faulty products, repairs, Genius Bar technical questions; basic training.
- Repair and keep the customer relationship.
May 2012 – Nov 2013
Specialist (sales)
- Sales with customer satisfaction as the priority; path toward Creative.
- Apple’s hiring process was highly selective — less than three percent of candidates.